What areas does Primeline Roofing service?

We service the entire Illawarra, South Coast and Southern Highlands regions of NSW, including Wollongong, Shellharbour, Kiama, Dapto, Corrimal, Thirroul, Albion Park and surrounding suburbs.

Are you licensed and insured?

Yes. Primeline Roofing is fully licensed and insured, including public liability and workers compensation, for residential and commercial roofing work across NSW.

Do you offer free quotes?

Yes we offer free, no-obligation on-site quotes for metal roofing, roof restorations, cladding and repairs across the Illawarra, South Coast and Western Sydney.

How long does a Colorbond® metal roof last?

A professionally installed Colorbond® metal roof typically lasts 40-70 years, with BlueScope offering manufacturer warranties of up to 36 years on the steel itself in many environments.

Can you help with insurance claims for storm damage?

Yes we provide detailed inspection reports, photographs and itemised quotes to support insurance claims, and can liaise directly with your insurer or assessor.

Privacy Policy | Primeline Roofing

Last updated: 22 June 2026

This page is maintained by Primeline Roofing (Vigs IP Pty Ltd) to explain how we handle personal information collected through this website and during the course of our roofing services. It is provided for your information and is not a certification or legal advice.

1. Who we are

Primeline Roofing is a trading name of Vigs IP Pty Ltd, a licensed roofing contractor based on the New South Wales South Coast (NSW Fair Trading License #490166C). In this policy, "we", "us" and "our" refer to Vigs IP Pty Ltd trading as Primeline Roofing.

2. Scope

This policy applies to personal information we collect through our website (primelineroofing.com.au), our quote and contact forms, phone and SMS enquiries, email correspondence, and during on-site quoting and project delivery. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3. Information we collect

We may collect the following types of personal information:

Your name, postal/site address, email address and phone number.
Details about your property and the work you are enquiring about, including photos, measurements, drawings and access notes.
Quote, invoice and payment information (we do not store full card numbers — card payments are processed by our payment provider).
For job applicants and subcontractors: résumé/CV details, qualifications, insurance certificates, licence numbers and references.
Technical information when you visit our website, such as IP address, browser type, device type, pages viewed and referring URL.

4. How we collect information

We collect information directly from you when you submit a form, call or message us, email us, or speak with our team on-site. We also collect limited technical information automatically via cookies and analytics tools when you use our website.

5. Why we collect and use your information

To respond to enquiries and provide quotes.
To deliver, schedule, supervise and invoice roofing works.
To communicate with you about your project, including SMS and email updates.
To assess applications from prospective employees and subcontractors.
To improve our website, services and customer experience.
To meet our legal, insurance, warranty and tax obligations.

6. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, measure traffic and improve performance. We may use third-party analytics tools (such as Google Analytics) which set their own cookies. You can disable cookies in your browser settings; some parts of the site may not function as intended without them.

7. Who we share your information with

We do not sell your personal information. We may share it with:

Our trusted subcontractors, suppliers and trade partners where necessary to quote or deliver your project.
Our service providers (e.g. CRM, email, SMS, scheduling, hosting, payment processing, accounting and review platforms) under appropriate confidentiality obligations.
Regulators, insurers, certifiers and other parties where required or permitted by law.

8. Storage and security

We store information in a combination of secure cloud services and our internal systems. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including access controls and use of reputable service providers. No method of transmission or storage is 100% secure.

9. Retention

We keep personal information only for as long as we need it for the purposes described above, or as required by law (for example, tax, insurance and workmanship warranty records).

10. Accessing or correcting your information

You can request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding.

11. Complaints

If you believe we have breached your privacy, please contact us first so we can investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact us

Primeline Roofing (Vigs IP Pty Ltd)
Email: info@primelineroofing.com.au
Phone: (02) 4217 7737
NSW Fair Trading License #490166C (verify on Service NSW)

Licensed & independently verifiable

NSW Fair Trading contractor licence No. 490166C, held by Primeline Roofing Pty Limited (ABN 21 690 893 022). You don't have to take our word for it — check the licence yourself on the Service NSW public register before you book.

Available on request to booked clients: Licence certificate (full copy)

Verify our licence on Service NSW

$20m public liability — current cover

Public & products liability of $20,000,000 held with The Hollard Insurance Company Pty Ltd through Hollard Commercial Insurance, written specifically for roofing contracting. Current certificate of currency runs to 13 October 2026 and includes $250,000 for property in our care, custody or control.

Available on request to booked clients: Public liability certificate of currency (unredacted, incl. policy number)

Request our certificate of currency

Workers compensation in place

Workers insurance held with icare NSW (claims managed by QBE) under the Workers Compensation Act 1987 (NSW), classified 422300 Roofing Services and current to 21 October 2026. Every worker and deemed contractor on your roof is covered, so you are never exposed as the principal contractor.

Available on request to booked clients: icare certificate of currency

About icare workers insurance Request our certificate of currency

Height safety & high-risk work

Crews hold Working at Heights (RIIWHS204D), White Card construction induction and Elevated Work Platform tickets. Roof work is carried out to SafeWork NSW height-safety requirements, with a site-specific SWMS issued for every job.

Available on request to booked clients: SWMS, height-safety plan and copies of crew tickets for your job

SafeWork NSW height safety guidance High risk work licences

Safe around families & schools

Working With Children Checks are held for work on school, childcare and family-home sites. Any WWCC number we give you can be verified directly with Service NSW — we encourage it.

Available on request to booked clients: WWCC numbers for attending crew, so you can verify them yourself

Verify a WWCC on Service NSW Check a White Card

Warranties & written scope

Every job is quoted in writing with a defined scope, and backed by our 10-year workmanship warranty alongside the manufacturer's material warranty (including BlueScope Colorbond®). Nothing is verbal.

Available on request to booked clients: Written warranty document and manufacturer warranty paperwork on completion

Terms & conditions

How we verify credentials

Licences, tickets and insurance certificates are checked before a crew is put on site and re-checked at every renewal. Anything published publicly here is redacted by policy — no business or site addresses, policy numbers, staff names, dates of birth, card numbers or QR codes.

Available on request to booked clients: Unredacted originals, supplied direct to booked clients

Verify our licence on Service NSW

Your data & our terms

Enquiry details you send us are handled under our privacy policy and used only to quote and deliver your job. All work is carried out under our written terms and conditions.

Your compliance pack — available upon request

Book with Primeline and you receive the complete, unredacted documentation set for your job. Ask for any item at any time; if we can’t produce it, you shouldn’t hire us.

NSW Fair Trading contractor licence certificate
$20m public liability certificate of currency
icare workers compensation certificate of currency
Working at Heights, White Card & EWP tickets
Working With Children Check numbers for verification
Job-specific SWMS and height-safety plan
Written scope, quote and 10-year workmanship warranty

Transparent, not exposed

We publish what proves we’re legitimate and withhold what could be misused. Full documents go direct to the client who booked the job — never posted publicly.

Request our documents

If something isn’t right — our complaints & resolution process

Good builders are judged by how they handle the jobs that don’t go to plan. If you’re unhappy with any part of our work, here is exactly what happens — no runaround.

1. Tell us
Call (02) 4217 7737 or email us with your address and what's wrong. Photos help but aren't required.
2. Acknowledged in 1 business day
We confirm we've received your complaint and give you a named person handling it.
3. Inspection ASAP
Contact our customer service team and we'll arrange an on-site inspection as soon as possible, at no cost, with a written assessment and a proposed fix.
4. Rectified
Covered defects are repaired under our 10-year workmanship guarantee, and we stay in contact until you're satisfied the work is right.

Contact customer service — (02) 4217 7737 Read our warranty terms

Privacy Policy