What areas does Primeline Roofing service?

We service the entire Illawarra, South Coast and Southern Highlands regions of NSW, including Wollongong, Shellharbour, Kiama, Dapto, Corrimal, Thirroul, Albion Park and surrounding suburbs.

Are you licensed and insured?

Yes. Primeline Roofing is fully licensed and insured, including public liability and workers compensation, for residential and commercial roofing work across NSW.

Do you offer free quotes?

Yes we offer free, no-obligation on-site quotes for metal roofing, roof restorations, cladding and repairs across the Illawarra, South Coast and Western Sydney.

How long does a Colorbond® metal roof last?

A professionally installed Colorbond® metal roof typically lasts 40-70 years, with BlueScope offering manufacturer warranties of up to 36 years on the steel itself in many environments.

Can you help with insurance claims for storm damage?

Yes we provide detailed inspection reports, photographs and itemised quotes to support insurance claims, and can liaise directly with your insurer or assessor.

Terms & Conditions | Primeline Roofing

Terms & Conditions

Last updated: 22 June 2026

This page is maintained by Primeline Roofing (Vigs IP Pty Ltd) to set out the terms that govern use of this website and the basis on which we provide quotes and services. It is provided for your information and does not constitute legal advice. Your signed quote, contract or work order remains the controlling document for any specific project.

1. About these terms

These Terms & Conditions ("Terms") govern your use of the Primeline Roofing website at primelineroofing.com.au (the "Site") and your engagement of Vigs IP Pty Ltd trading as Primeline Roofing ("we", "us", "our") for roofing, cladding, restoration and related services (the "Services"). By using the Site or engaging us, you agree to these Terms.

2. Our business

Primeline Roofing is a licensed roofing contractor operating in New South Wales (NSW Fair Trading License #490166C), servicing the Illawarra, South Coast, Macarthur and surrounding regions.

3. Use of the Site

Content on the Site (text, images, logos, designs) is owned by or licensed to Vigs IP Pty Ltd and is protected by copyright and trade-mark laws.
You may view and print pages for personal, non-commercial use. You must not copy, republish, scrape, mirror or redistribute Site content without our written permission.
You must not use the Site for any unlawful purpose or in a way that could damage, disable, overburden or impair the Site.

4. Information on the Site

We make reasonable efforts to keep the Site accurate and up to date, but information is provided for general guidance only. Product images, specifications, pricing indications, timelines and service areas may change without notice. Nothing on the Site constitutes a contractual offer — a binding agreement is only formed when we issue a written quote or contract and you accept it in writing.

5. Quotes and pricing

Quotes are valid for 30 days from the date of issue unless stated otherwise.
Quotes are based on the site conditions and information available at the time of inspection. Variations (e.g. hidden damage, structural issues, changes you request, asbestos or other hazardous materials) may result in additional charges, which we will document before proceeding.
Prices include GST unless stated otherwise.

6. Bookings, deposits and payment

A deposit may be required to confirm your booking, in accordance with NSW Home Building Act limits.
Progress payments and final invoices are payable by the due date shown on the invoice.
Title in materials supplied by us remains with us until payment is received in full.
Overdue accounts may attract interest and reasonable recovery costs.

7. Site access and your responsibilities

You agree to provide safe and reasonable access to the site, disclose known hazards (e.g. asbestos, fragile roofs, live services, pets), and obtain any necessary owner, strata or council approvals. Delays caused by access, weather or third parties may affect the program and pricing.

8. Warranty and statutory guarantees

We provide workmanship and product warranties as set out in your quote or contract. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or the Home Building Act 1989 (NSW) that cannot lawfully be excluded.

9. Liability

To the maximum extent permitted by law, our liability for any claim arising out of or in connection with the Site or our Services is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied. We are not liable for indirect, special or consequential loss, or loss of profit, revenue, data or goodwill.

10. Third-party links and tools

The Site may contain links to third-party websites or embedded tools (such as booking, review and form-embed services). We do not control and are not responsible for the content, policies or practices of third parties.

11. Privacy

Our handling of personal information is described in our Privacy Policy.

12. Cancellation

You may have cancellation rights under the Australian Consumer Law and the Home Building Act. Where works are cancelled after acceptance, we may recover reasonable costs already incurred (including materials ordered, hire, and labour scheduled).

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.

14. Changes

We may update these Terms from time to time. The version shown on the Site at the time you engage us applies to that engagement.

15. Contact us

Primeline Roofing (Vigs IP Pty Ltd)
Email: info@primelineroofing.com.au
Phone: (02) 4217 7737
NSW Fair Trading License #490166C (verify on Service NSW)

Trust & Compliance — everything we hold, and how to check it

We are fully licensed, fully insured and fully documented. Every licence, certificate of currency, safety ticket and warranty listed below is real, current and available on request to booked clients. We publish the facts here and redact only personal and security-sensitive details — addresses, policy numbers, staff names, dates of birth and card numbers — so being transparent with you never puts our people or your property at risk.

Licensed & independently verifiable

NSW Fair Trading contractor licence No. 490166C, held by Primeline Roofing Pty Limited (ABN 21 690 893 022). You don't have to take our word for it — check the licence yourself on the Service NSW public register before you book.

Available on request to booked clients: Licence certificate (full copy)

Verify our licence on Service NSW

$20m public liability — current cover

Public & products liability of $20,000,000 held with The Hollard Insurance Company Pty Ltd through Hollard Commercial Insurance, written specifically for roofing contracting. Current certificate of currency runs to 13 October 2026 and includes $250,000 for property in our care, custody or control.

Available on request to booked clients: Public liability certificate of currency (unredacted, incl. policy number)

Request our certificate of currency

Workers compensation in place

Workers insurance held with icare NSW (claims managed by QBE) under the Workers Compensation Act 1987 (NSW), classified 422300 Roofing Services and current to 21 October 2026. Every worker and deemed contractor on your roof is covered, so you are never exposed as the principal contractor.

Available on request to booked clients: icare certificate of currency

About icare workers insurance Request our certificate of currency

Height safety & high-risk work

Crews hold Working at Heights (RIIWHS204D), White Card construction induction and Elevated Work Platform tickets. Roof work is carried out to SafeWork NSW height-safety requirements, with a site-specific SWMS issued for every job.

Available on request to booked clients: SWMS, height-safety plan and copies of crew tickets for your job

SafeWork NSW height safety guidance High risk work licences

Safe around families & schools

Working With Children Checks are held for work on school, childcare and family-home sites. Any WWCC number we give you can be verified directly with Service NSW — we encourage it.

Available on request to booked clients: WWCC numbers for attending crew, so you can verify them yourself

Verify a WWCC on Service NSW Check a White Card

Warranties & written scope

Every job is quoted in writing with a defined scope, and backed by our 10-year workmanship warranty alongside the manufacturer's material warranty (including BlueScope Colorbond®). Nothing is verbal.

Available on request to booked clients: Written warranty document and manufacturer warranty paperwork on completion

Terms & conditions

How we verify credentials

Licences, tickets and insurance certificates are checked before a crew is put on site and re-checked at every renewal. Anything published publicly here is redacted by policy — no business or site addresses, policy numbers, staff names, dates of birth, card numbers or QR codes.

Available on request to booked clients: Unredacted originals, supplied direct to booked clients

Verify our licence on Service NSW

Your data & our terms

Enquiry details you send us are handled under our privacy policy and used only to quote and deliver your job. All work is carried out under our written terms and conditions.

Your compliance pack — available upon request

Book with Primeline and you receive the complete, unredacted documentation set for your job. Ask for any item at any time; if we can’t produce it, you shouldn’t hire us.

NSW Fair Trading contractor licence certificate
$20m public liability certificate of currency
icare workers compensation certificate of currency
Working at Heights, White Card & EWP tickets
Working With Children Check numbers for verification
Job-specific SWMS and height-safety plan
Written scope, quote and 10-year workmanship warranty

Transparent, not exposed

We publish what proves we’re legitimate and withhold what could be misused. Full documents go direct to the client who booked the job — never posted publicly.

Request our documents

If something isn’t right — our complaints & resolution process

Good builders are judged by how they handle the jobs that don’t go to plan. If you’re unhappy with any part of our work, here is exactly what happens — no runaround.

1. Tell us
Call (02) 4217 7737 or email us with your address and what's wrong. Photos help but aren't required.
2. Acknowledged in 1 business day
We confirm we've received your complaint and give you a named person handling it.
3. Inspection ASAP
Contact our customer service team and we'll arrange an on-site inspection as soon as possible, at no cost, with a written assessment and a proposed fix.
4. Rectified
Covered defects are repaired under our 10-year workmanship guarantee, and we stay in contact until you're satisfied the work is right.

Contact customer service — (02) 4217 7737 Read our warranty terms